Refund policy

A deposit now, the rest for the tables we secure

When you send a request we charge a 20% deposit and save your card. We then go and get the number of dinners you asked for. When we are done we charge the rest of the price for the rooms we actually secured, priced by the room. Secure fewer than you asked for and that second charge is smaller. If the deposit already covers what we got, there is no second charge and the difference goes back to you instead.

If we secure nothing, the whole deposit comes back

If we cannot land a single room, the whole deposit goes back to the card you paid with, in full, and you pay us nothing. We send it the moment we mark the request declined, and we write to you when we do. How long it then takes to appear on your statement is your bank's to decide, not ours.

A substituted room counts as secured

If a room you wanted is impossible and we secure a comparable room in its place, that counts as delivered and is charged. We tell you exactly what we secured, room by room, in the email that settles the bill.

Once tables are secured, what you paid is not refundable

Our work is complete at the moment the reservations exist. For that reason the fee is not refundable after we confirm your tables, the deposit and the rest of it alike, including when you later cancel your trip, change your dates, or do not attend. Cancelling a reservation with a restaurant is between you and that restaurant, and any deposit or cancellation charge the restaurant itself applies is separate from what you paid us and is not ours to refund.

Before we confirm, you can cancel

Any time before we confirm your tables, you can cancel from your request page. Your deposit goes back to the card you paid with, in full, and you pay us nothing. If you never finished checkout, nothing was charged and there is nothing to send back.

If we get something wrong

If we charge you for a room that does not exist or that we did not secure, write to us and we will refund that portion. Reach us at codwithmiso@gmail.com.