Refund policy

You are charged only for tables we secure

When you submit a request, your card is authorized for the full amount but not charged. We then attempt to secure the number of dinners you asked for. When we are done, we charge you for the rooms we actually secured. If we secure fewer than you asked for, we charge proportionally less. If we secure none, the hold is released and you are charged nothing.

A substituted room counts as secured

If a room you wanted is impossible and we secure a comparable room in its place, that counts as delivered and is charged. We tell you what we secured before you are charged nothing further.

Once tables are secured, the fee is not refundable

Our work is complete at the moment the reservations exist. For that reason the fee is not refundable after we confirm your tables, including when you later cancel your trip, change your dates, or do not attend. Cancelling a reservation with a restaurant is between you and that restaurant, and any deposit or cancellation charge the restaurant applies is separate from our fee and is not ours to refund.

Before we confirm, you can cancel

Any time before we confirm your tables, you can cancel from your request page. The hold on your card is released and you are charged nothing.

Card holds last seven days

A card authorization is valid for seven days. If we need longer, we email you a link to authorize again for the same amount. If you do not, the hold is released, you are charged nothing, and the request stops.

If we get something wrong

If we charge you for a room that does not exist or that we did not secure, write to us and we will refund that portion. Reach us at bookings@codwithmiso.com.